Refund and Returns Policy

Introduction

At Royals Caribbean Market, we strive to provide our customers with the freshest and highest-quality food products. We understand that sometimes, issues may arise, and we want to ensure our customers are satisfied. This Refund and Returns Policy outlines our procedures for handling returns, refunds, and exchanges.

Eligibility for Returns and Refunds

To be eligible for a return or refund, please ensure:

  1. Products are returned within 1 day of purchase.
  2. Products are in their original packaging and condition.
  3. You provide a receipt or proof of purchase.
  4. Products are not perishable goods (fresh produce, meat, dairy, etc.), as these sales are final.

Perishable Goods Policy

Due to the sensitive nature of perishable goods, we do not accept returns on these items. This includes:

  • Fresh produce
  • Meat and poultry
  • Dairy products
  • Bakery items
  • Prepared foods

Damaged or Defective Products

If you receive damaged or defective products, please contact us within 1 day of purchase. We’ll happily replace or refund the item.

Refund Procedure

  1. Refunds will be processed within 3-5 business days.
  2. Refunds will be issued to the original payment method.
  3. Refunds may take longer to process during peak periods.

Returns Shipping

  1. You’re responsible for return shipping costs.
  2. We recommend trackable shipping services or insurance for expensive items.
  3. Please return items to:

Royals Caribbean Market
13551 105A Ave surrey bc V3T 2A9

Exceptions

No refunds or exchanges for:

  • Perishable goods
  • Sale items
  • Items not in original packaging or condition
  • Items damaged after delivery

Cancellation Policy

Orders may be cancelled within 1 hour of placement. Please contact us at royals@royalscaribbeanmarket.com to request cancellation.

Contact Us

For questions, concerns, or to initiate a return, email us at royals@royalscaribbeanmarket.com.

Policy Updates

This policy may be updated; please check our website for changes.

Governing Law

This Refund and Returns Policy shall be governed by and construed in accordance with the laws of British Columbia.

Changes to This Policy

We reserve the right to modify this policy at any time.

Effective Date

This policy is effective as of 09/01/2024.